Throwing in my experience here.
I purchased a property from ABC a few years back after going through some references that Jay sent me. I felt comfortable and moved forward. This was my first property.
I had a decent run with tenant #1 and they ultimately got evicted about 1.5 yrs after acquisition. While it was great that I always got paid, communication from ABC was awful and nearly non existent. Emails would go unanswered for weeks and nobody picks up the phone.
Interesting that Jay would reply in minutes when I was purchasing...
Since then, we got a new tenant. ABC put a tenant in place on 3/1 that has literally never paid a single month in full in rent.
In fact, there were only 2 months that the tenant ever paid any rent. How ABC allowed this to take place for over 6 months is beyond my comprehension. And I can't even fathom the condition that the unit is in at this point.
I've since moved management to a different management company and we've now been going through the eviction process for 2.5 months. Still waiting on a lockout date from the Sheriff.
Quite frankly, I think ABC are crooks at this point.
I'm disgusted.
Note - I own multiple other properties in a different market where I have family and boots on the ground which has been much much smoother. I say this only because at this point I'm a seasoned investor and this experience is very much an outlier.