Hi @David To, I'm sorry to report that your assumption is not correct. If a tenant isn't paying we're still charging the owner full management fees, here's the why.
We still have to manage that property. Fair housing, and about million other rules, mean we still have to perform maintenance, inspections, preventative maintenance, respond to calls, work orders, complaints, etc. Just because they don't pay doesn't mean we don't have to fix the ceiling fan. The work doesn't stop. Non-payment doesn't eliminate their rights as tenants, nor our responsibility on your behalf.
Also, we still have all of the management administration, accounting, even negatives, ledgers, tax forms AND just because no court will take an eviction case....jurisdictions vary, doesn't mean we don't still have to file dispossessory and keep all that eviction activity up to date to basically hold our place in line.
I'm sorry you're frustrated, you're not alone, this pandemic has impacted everyone... except Patrick Mahomes.