@Christian Wathne@George Smith
I had the complete opposite experience with Pius. Yes, they are budget friendly, but you get what you pay for.
The following is a timeline of facts, no opinion.
6/1/17 - Our contractor agreed to terms and paid in full for two kitchens (Sierra Quartz countertop, Shaker Cabinets, and two sinks). Original delivery date was scheduled to be 6/14/17.
6/14/17 - Delivery Delayed
6/16/17 - Cabinets delivered, countertops rescheduled for 6/19/17
6/18/17 - Received a call 1 hour before closing that our countertop (Sierra Quartz) was not available and had to choose a new countertop the night before it was suppose to be delivered. (Our floors and fixtures were already chosen and installed based on the Sierra Quartz)
We also confirmed the sink sizes that would be installed on this date in both kitchens.
6/19/17 - Countertops no showed, no call to contractor
6/20/17 - Countertops installed, but wrong size sink was installed in both kitchens. Pius switched the kitchen sinks. In addition, one side of the countertop was left raw and unfinished, installers flooded the work site, and left cigarette butts all over.
6/21/17 - The manager told me it was our fault the installers (hired by Pius) put the wrong sinks. We should have supervised them, even though they were working off of the plans drawn at Pius. The manager also said it was because we ordered the cheap countertop that one side was left raw. The manager said there was nothing Pius was going to do.
6/22/17 - We called Pius several times without a call back.
6/23/17 - My wife had to go in person to get a hold of somebody. At this time Pius accepted responsibility for incorrect install and drawings. This is something they could have told us over the phone.
We could have demanded both sinks and countertops be corrected, but our timeline was already messed up and this was for a rental, so we just needed one to be corrected since they put the big sink in the small kitchen. Second installation was scheduled for 6/27/17.
6/27/17 - Pius installed the wrong sink again. Pius took responsibility for installing a shallow bar sink as the kitchen sink on accident. Third installation was scheduled for 6/28/17.
6/28/17 - No showed, no call.
6/29/17 - We made numerous calls to Pius and were not able to talk to anybody.
6/30/17 - I had to go to Pius in person. Third installation rescheduled for 7/1/17 between 3-4pm and I left my personal number for the installer to call me when they were on the way.
7/1/17 - Installers supposedly showed up at 10am and called our contractor, not me. We were not home because we expected them at 3-4pm. Finally got a hold of one of the owners, Diane C. She promised she would be on-site on 7/3/17 to make sure correct installation on 7/3/17.
7/3/17 - Correct sink installed. Black sharp granite shards were left evenly scattered on our driveway. Nothing on our job site required back granite at any point.
7/3/17 - Pius tried to offer resolution of $200 and comped delivery and a signed contract to not write negative reviews or file any complaints. Their reason for the low ball was because they believe we got good price and should have only had to pay for one sub contractor not two. It was not our fault that they had to hire more sub contractors to fix their own mistake.
In addition to the horrible customer service, they were condescending. I would go elsewhere, unless you really want a cheap product.