That's unfortunate that you experienced that type of management. It sounds like they should not be in the business if they can't provide better service and transparency. We recently sold our property management division that I had started years ago within our brokerage to provide property management services to investors who we represented in a purchase. We always communicated within 24 hours of receiving a call or email from an owner and quickly provided any information requested. The property management company that we sold to isn't quite as fast with communications but they do a good job. Communication is key in that business and you need to be sure the new company that you choose to go with is good with and agreeds with your expectations on communication. If your property management agreement states that the management company will do certain things within certain time frames and then they do not follow through on those things, it is grounds for cancelling the agreement and depending on what it is, possible grounds for a formal complaint with the licensing authority. When you transfer, yes, the current property management company is bound by the management agreement until th final day of the agreement (or the last day it's active which would be the 30th day after the 30 day notice is given). Also, the security deposits or any funds being held on your behalf or the tenant's behalf should be passed along to the new management company to be held in their escrow account or dispersed to you if it's money that should have already been paid out to you. Feel free to ask any more questions and I'll do my best to help. I'm a broker and previous property manager as well as a real estate investor who currently self managed some of my properties and I have several with a management company. (FYI I'm not an attorney so none of this should be taken as legal advice 🙂)