My father would spend alot of his weekends doing maintenance and repairs. Now maybe I didnt mention that he worked a full time job as a govt employee so time was an issue. If someone is a full time REI than I can understand their mindset. If they are not I can't conceivably understand how the concept of not wanting to get calls from tenants escapes them. I think I posted an example of getting a call from a tenant (irate at that) that there was a flood in the basement, it ruined all her belongings, blah, blah, blah. No matter how sympathetic and customer friendly I was she was just irate. Now how old your properties are or whether you have a, b or c type properties makes a difference however I know from personal experience that I am not the only owner of rental properties that has problem tenants. Further more I sure I'm not the only owner of rentals properties that would rather not deal with difficult tenants. Obviously there are people here on this forum who choose to spen their time engaing in the management of their own property. I'm more of a Michael Gerber E-Myth type person who owns a business that works independently of me. In other words, if I'm not around the business still runs. Now I wonder if something should happen to one of you guys that manages your own properties, who manages the properties? My buddies property manager called him with "oh your pipes broke last night". I got a call one morning from my handyman saying that the sewer is backed up and its overflowing into the back yard. As a person who works a full time job you know I don't want to spend 60 minutes trying to find a plumber thats a) available to do an emergency call b) not gonna rake me over the coals for the emergency call. If you've never had the experience than I guess it would seem like "simply calling a plumber". PM is a reality of owning rental real estate for a lot of investors. The question at hand is what techniques do you use to keep them in check and manage and control how they spend your money. My property manager just sent a bill for replacing a hot water heater. No picture, no receipt, no detailed description as to wether it was new or refurbished and no warranty info. And worse yet...no authorization from me to purchase. Since I just hired this PM firm 2 months ago I obviously needed to set the record straight on when they can spend our money and when they cannot. Maybe there is an unwritten PM rule that says you need to charge your customers something over and above the montly management fee in order to run a successful PM business. I don't know....