@Natasha Woods - Before I went through NACA, I did the same research. What I found was that people expected the process to be similar to traditional financing - someone processes your paperwork, emails you gentle reminders that you need to turn in that last paystub, and generally keeps everything organized and moving for your file. With NACA, that person is YOU. If you are relying on the NACA staff to do that, you will be frustrated, experience unexplainable delays, and probably have a not-great experience. If you understand that this is a process, that sometimes the loan officers are the hurdles, then you can better manage your expectations and your file. I will tell you that I have had several dealings now with NACA (unfortunately with the same loan officer, so I'm not sure if this is a NACA issue or a staff issue), and I have had the most frustration when the loan officer initially told me no, but I found out later that there WAS a way for that answer to be YES - the loan officer just didn't communicate well. So, if you get a NO answer about something, ask why. Ask what the concerns are that lead to the NO.
For example, I'm separated and my husband owns property. I was told I didn't qualify for the program because my husband owns property and this is a community property state (which NACA feared would mean he could come take my house). The solution was to draw up a legal separation agreement which specifically addressed real estate and where we both agreed to relinquish any claim to the other person's house. Done.
My friend is going through the process and found a 2/2 double to buy. He wanted to add a 3rd bedroom in his unit because he has 3 kids and there's an extra utility room off the kitchen that could be converted. He was told NO. He called me from the meeting and we talked through it. First, the loan officer was worried about the room being properly insulated and heated. That wasn't an issue because we believe this room USED to be a bedroom before it was converted (during a flip last year) to the utility room. The loan officer still said NO because the house is a 4 bedroom. What he meant was that it was zoned as a 4 bedroom, not a 5 bedroom and we would have to get a zoning permits to change it - which the bank might have issue with or could be difficult to obtain. Fortunately, this house was already zoned still as a 5 bedroom, so we were able to quickly get that answer changed to YES.
Same friend, same bedroom conversion, the loan officer told him that he wouldn't be able to borrow enough money to convert the bedroom because you can only borrow 110% of the appraised value and the first appraisal is "AS IS" value. What the loan officer didn't tell my friend was that because adding another bedroom adds VALUE to the house, a second appraisal can be done (no charge to you) with the contractor's estimate of costs and what will be changed, and the appraisal is done with a "SUBJECT TO" value that will then allow him to borrow 110% of the SUBJECT TO value - more than enough to pay for the room conversion.
NACA also doesn't operate on M-F 9-5 schedule. Several times in my own experience and with my friends' experiences, we have all received Friday evening (after 6pm) emails (from the lender or other departments, not the loan officer) demanding document response within 48 hours - with no access to the loan officer for questions or any indication as to what the consequences are if your response is late or incomplete.
It can be VERY frustrating if you don't keep the prize in sight. Manage your expectations, keep your files electronically organized, and advocate for yourself. Your loan is only important to YOU.