@Tim Trumble - I completed NACA and am currently helping 4 of my friends through the process. I have found that the Rehab portion of the loan is what slows down the process by WEEKS. At the time of the home inspection, no one tells the buyer they should have their chosen General Contractor present to prepare a bid for the work identified by the home inspector. Getting a bid done separately can be delayed by over a week while you wait for the home inspection, then the contractor will need 1-2 weeks to prepare the bid, hopefully there's no delays getting the seller to give access, and FINALLY the appraisal has to be done. That takes another 1-2 weeks AFTER WHICH yet ANOTHER appraisal generally has to be done (subject to the repairs) to determine how much loan the buyer will qualify for (110% subject to value). If there's still room for wish list items, that could slow the process down even more with additional bid time, etc. That schedule, even if everything moves along as expected, is SIGNIFICANTLY longer than 28 days to close. My estimate is that needing a rehab loan (and all of the homes I'm working with need it) adds about 3-6 weeks EASILY to the closing date. During that time, no one is updating the sellers or providing a real idea as to the actual timeline of the loan. Everyone keeps moving toward this artificial date that NACA has attached to the file, without adjusting for delays, and there is no management of expectations, which just makes everyone frustrated and generates more negativity toward NACA.
Regarding the process itself, it is not clearly communicated to the buyers by NACA that THEY are responsible for making sure their loan keeps moving - long after the MC has completed their portion and directed their attention to new applicants. None of the people I am working with were advised to review their Lender Conditions from the web access. Relying on the MC to remember to look at your Lender Conditions (on average once a week), results in even further delays.
There is also not sufficient training provided to the MCs and their response of "NO" to everything they are unfamiliar with causes unnecessary frustration because at that point the NACA employees become the obstacle to homeownership. I can't tell you how many times I've had to take a NO to a basic request and DIG to find out the real reason for the denial only to find there was a simple solution that changed it to approval. It shouldn't be a battle but it often is because the only person who cares about the loan closing is the borrower - who are generally uneducated and unequipped to navigate the poorly documented NACA buying process.
I have CLEARLY given this a lot of thought and analysis. I would be more than happy to talk to you offline if you feel that such a discussion would actually be beneficial and could make an impact on the way the process works.
The loan program is amazing. The NACA process needs some work. I'm willing to help make it better if I can.