Interesting points! I have a differing outlook I'd like to share.
In 2019 I worked for investor and collected $21,000 in back rent for his business. I will share the information that made this possible.
Tenant Vs. Landlord Mindset Having the approach of “well you should have been saving, have reserves, made better choices, you have to pay your bills” etc.... is too late in the game. We are not suddenly going to change the mindset of a tenant. There is a reason (stemming from life choices) why some individuals are meant to be landlords and others are meant to be tenants.
Fighting Fire with Fire Attempting to justify & lecture why paying rent is the right thing to do and not paying is the wrong decision is just going to frustrate your tenant further. Some tenants may think of you as a greedy politician, and if you start lecturing now, they certainty wont pay.
Here is your best shot at collecting! Anyone familiar with Chris Voss? Never Split the Difference is his book on negotiation. What will get you the furthest with your tenants and collecting payment is:
1. Let them be heard, let them give their story, and sympathize with them. Be genuine! You may find yourself saying "Wow, that has got to be frustrating" "Sounds like it's been a tough month, huh?"
2. Get them to say "that's right" if your tenant feels understood, they wont argue your side. They just want to feel understood for the bad position they are in.
3. They will only listen to you Once they feel heard, now they will listen to your side of the story.
Conclusion Have communication with your tenant that is falling behind on rent. Call them and let them you know it's a frustrating time and you want to understand their situation a bit better. Get them to say "that's right". Explain the position you'll be put in if you cant collect any rent. Find middle ground!
Be well, good luck to all!
Brandon Chidester
Gallagher Portfolio Insurance