@Lynnette E. Totally understand things taking time to fix and we were trying to be patient. It was the compounding things that needed fixed that was surprising, especially at move-in. It wasn't like they broke while we stayed, they were broke on move-in. And the house was vacant prior so there was time to inspect and fix. In theory these should have been caught by the property management company, right? Would you expect a PM to know these things prior to a move-in?
Like the A/C. It was 98 degrees in the house, set at 72 when we arrived. It was 115 outside. We were responsible for paying for utilities.
No internet was surprising too. As a remote worker good internet is a deal breaker so we talked several times about this prior to us evening completing the booking. If the internet isn't fast enough we often offer to pay to upgrade as it is crucial for our jobs.
They didn't have a garage door opener and had to locate then buy a new one. Understand how these go missing.
Agreed on the 4th bath. We just alerted them it was broke and told them no rush to fix since we weren't using.
The dishwasher has been waiting for a backorder part since September, after 4 visits from the repair people. It's a Miele and I guess only certain companies/people work on those. We kept checking in but there wasn't much for us to do as it was ordered and everyone was waiting. Still on backorder so they decided to replace it. We leave in 2 weeks and won't see it before we go, but thankfully for the next person it will be fixed.
I always try to look at a situation from both sides. I've been an owner/landlord, a long term and short term renter. As the short term renter I am frustrated. As the owner/PM I a trying to think how I would handle this if this happened at one of my properties. Since STR are really in the hospitality business I think I would have handled this differently.
Thanks for yours and everyone's input here.
