All Forum Posts by: Brad Fausett

Clearly you didn’t read the entire document.   Just above to whom it may concern. Re: Verification of funds on deposit.

Now remove those screenshots, redact all personal information.    

@James Wise

"communication is something we pride ourselves on so everyone gets a response as to what an acceptable offer is, no matter how ridiculous their offer attempts are."      James, Where in your response to my offer did you provide what an acceptable offer was, no matter how ridiculous you think my offer was?

My offer may have been rejected, we may not have been able to come to terms on this location but I would not have hesitated to contact you about another property in the future.  I can not say that at this point, nor will your company be considered for the future property management role I intend to seek in the near future.  At least you had the decency to redact information on the proof of funds letter you were sent.  Posting that information here is in bad taste however.  Simply stating your position would have sufficed.   Protection of private document should be a given in business, at least within businesses who operate with a bit of class.

Excuse me... Both names are on the proof of liquidity, upon accepted offer the transaction would have been handled in a cash purchase.  Cash is Cash, apparently not to you Mr. Wise.  My partner was providing a bridge as my liquid is tied up in another property for 45 more days, I can sit on the sidelines or continue to use the resources that I have developed to move projects forward.   Is this not BiggerPockets, a forum dedicated to learning how to leverage the resources at our fingertips.  I was putting up $80k and leveraging a resource to keep my projects moving while another closed.  

Again, not sure what world you live in but this is a cash offer, and proof of liquidity were supplied to your firm.   My partner was also taking a position in the property.

If you have received other offers I extended my apologies.   I have seen this property on the market since last September and it has seen a number of price reductions and  time pass along in a market where properties sell within days.   I made an error in judgement assuming there were no offers based on the information I had.   I called in a favor from someone with more access and I see you have had it in contract 2 times since.  However, I think you are missing the entire point of this post.

$7,000 below asking price is total nonsense?   This is after I toured the upstairs property and was met with multiple places where the roof is leaking and has damaged the interior ceiling, black mold Is present on the walls and you were kind enough to leave an industrial size bottle of rat killer sitting on the kitchen sink?   This is a total non-sense offer?   

You sent us the video yesterday in your email, It was watched at least 10 time, I walked the property and visited the upstairs unit.  Your email yesterday did not include a former inspection report, that information would have been helpful but was NOT present.  

To the gentleman who said " I guess that didnt go how you expected", actually it did entirely.   When a customer wants to do business with them and made a reasonable offer on a property he only had time to say offer declined.   I must agree with the other first person who commented that HW is more worried about being HW then actual working with a buyer. The time and effort he spent in his response here on bigger pockets proves my exact point of this post.  After my first experience dealing with them, I find they have poor communication skills.  0 effort was made to bring a prospective buyer any closer to any other offers or to the goal of their seller.

Go ahead and bash the clients who are up and coming investors, those who have multiple properties under their belt or the long time pros on here, its clear, customer service is not imperative in your operation.  Had you given 1 tenth of the effort you did in your BP response to my offer I would never had voiced my experience of your company poor communication skills.  

Again, point being is I would not want the agent representing something I had sitting on the market merely responding offer rejected to an interested buyer.   A counter offer to someone who is interested in purchasing a property that has just taken a price reduction is more befitting.    If you disagree, so be it, you and I would not be working together.     I have moved on looking for other purchase opportunities since a counter or explanation as to their objectives was not even given.  

Well, in our market its how we get things done.  Sometimes it works, sometimes it doesn't.  House has sat on market for a long time in this market and just took a $30,000 price reduction.  Anyhow, That does not have anything to do with the poor communication in their attempt to sell a property for a client.  The title of the thread is - Poor Communication.    Never mind the buyer with cash looking to purchase.... Amateur move, okay Russell..

@Matt Devincenzo

Well after months on the market with no offers and making a $30k price adjustment days ago I wouldn’t guess people are jumping at the opportunity.

Again, if they are selling without letting you see occupied units, state that. If you are not seeking offers less then ask, state that.

You have a cash buyer ready to move on a property you are representing for a client who is paying you to do so, I must disagree. This is poor service on their behalf for the client they are representing.

I don’t have time or interest in playing the back and forth all day with emails game. We are interested here is our offer, (agency) we can not accept this offer but we would accept xxx. Boom, everyone knows what it takes now.

I made a offer on a property HW has listed via my agent yesterday.  All cash, 7k under 135k ask after determining the flat roof was in need  of repairs.   My agent followed up later in the day after submitting the offer earlier in the day via their submission link with their receptionist and said she was quite abrasive and rude.  She seemed bothered by the phone call. 

I feel I made a reasonable offer and requested a 8pm response.  No response came yesterday however this morning we received one simply stating no showings are available for occupied units offer declined.

I agree this time, it seems abrasive and short.   No direction, almost like they could care less about representing their seller (another BP member).    Why are you declining the offer, what can we do to make a deal?   We have toured the available unit, we are requesting to see the other units after an accepted offer.   We offered all cash, accepted no repairs will be made.   How do you work with a company who isn’t working with you?   More importantly, who would want this level of service from their selling agency? I expect more from an agent hired to sell my property.  

I guess when you spread yourself out thin and try to be a one stop shop for investors customer service has to go to the wayside.  I would not want this level of effort representing one of my properties.  Good luck to the party hoping to sell their property with this level of effort and communication.   

I made a reasonable offer, followed all protocols and rules set forth and what we were given in return was not much to work with. 

Please go to Columbus...Lol.  There are too many of us in Cleveland.   But seriously, as an investor who has been in both markets the information you have been provided here already is accurate.  Columbus for appreciation and Cleveland for low entry.

My first question would be why can they not access the basement?  Is there no outside door entry to the basement?