Thanks for the quick reply @Jarrod Cook
In my opinion, it makes the integrity of their post more or less questionable. And personally I like the approach Yelp takes with this in mind.
Even though Yelp apparently filters such questionable reviews from its “recommended” reviews, it still allows users to view reviews that are not recommended. It doesn’t aggregate them into the same category to derive an overall rating, which I prefer. While I have to wonder if your bias as the company’s agent influences your opinion on this matter, I do acknowledge this is a matter of opinion rather than fact. And everyone else reading will have to formulate their own. do you have any thoughts though on why so many of your google reviews come from people with such few overall posts? I think an answer to this could help provide a better understanding.
The reason I wasn’t impressed by the data on your website was because there was no data. Take the quote you just copied from the article as an example- at best it offers a conclusion without the underlying data, and at worst it’s a misleading or altogether fabricated statement. My gut tells me it’s somewhere in between those extremes, but without the underlying data how am I to know? Saying something is “very true” doesn’t make it very true. It would be more compelling if you shared the reasons to believe it is very true.
Your article (which I linked to in my prior post) points out that Yelp’s ineffective algorithm is the source of multiple lawsuits. Google and Facebook also face lawsuits regarding their handling of reviews. Here’s just one quick example: https://www.abc.net.au/news/20... Do you have any data you can share to suggest the number of lawsuits against Yelp is inordinately higher than those filed against the others? Or better yet, do you have any data to suggest that Yelp has lost any more lawsuits than the others? I don’t claim to know the answers to either of these questions. Although, it’s interesting that a quick google search yielded this top result which provides data (i.e. court cases at the bottom) showing that Yelp has prevailed as a big winner in the lawsuits filed against them: https://blog.ericgoldman.org/a...
I’ve lost trust in BBB ever since investigative reporting exposed shady practices of theirs about a decade ago: https://abcnews.go.com/Blotter... Hopefully they have changed their ways since- do you have any data to show that is the case?
I don’t claim to know anything about the validity of facebook reviews. Do you have data to show those are any more dependable than the rest?
Don’t get me wrong, I’m not trying to be an advocate of Yelp here. I’ve already mentioned it has its share of issues as well. However, I think a comparative examination against the other platforms is something you owe your prospective clients if you are going to imply they should dismiss Yelp reviews but not the others.