Originally posted by @Nat C.:
Originally posted by @Dennis Jayy:
(...) I think , in this instance you should go to court. It will be good education for you and a good remembrance for the future.
(...)
( If they should happen to want to fix it you can hire someone to watch over them.)
(...) I cannot see how you would not get your total money back
(...) Do not forget to write letters to the licensing board, city licensing dept, and any one else you can think of.
(...) I've never been to claims court so I have some research to do.
(...) I will definitely engage a professional photographer to take a few details pictures.
Hi Nat -
I understand you are frustrated beyond all belief - I would be too! It's simply amazing what some folks think they can get away with.
It's also understandable that you want to remedy the situation in some way. It's a natural reaction, and it's even healthy. But here, you have a situation that started out badly, and the chances of it resolving well (ie to your satisfaction) are less than zero.
Think about it for a second.
You have a valid claim, and you have only one option for recourse - Small Claims.
To prepare for Small Claims, you are proposing to spend additional time and money to engage even more folks (tile witnesses, a photographer, etc), as well as spending your time in various lines, filling out lots of forms, dealing with surly court personnel, teaching yourself court procedure, losing some (lots of?) sleep, worrying about this every few minutes for weeks, and a lot more (I forget the rest, but trust me, there's plenty more.)
Yes, *all* of the above *will* happen regardless of whether you win or lose.
Now, you get to court, and the fun begins. It's loud, and very smelly, and the judge is (usually) pissed at the world. You have to listen to everyone's various Twitter wars, pseudo-defamation claims, back yard plant disputes and more. You *will* lose IQ points during this period.
Let's say everything goes swimmingly. (I know, I have been drinking heavily this am, but please bear with me and my delusions). You get your favorable verdict, you're feeling awesome, and... you are informed that no one will help you collect your shiny new judgment. In fact, you have to begin an entire new round of paperwork, line-standing, surly clerk lectures, law-splainin' and more.
It gets even better after this (ie more paperwork and procedures) but I am getting carpal tunnel and I should go now.
@k marie poe is right - and not just about your shoes! There is nothing here for you, and you won't even get sued by them for not paying the remainder. Can you picture this gent filling out a court form (with anything other that grout)?
Trust the hive mind here - it's best to get it re-done, and move on with your more profitable ventures!
Take it easy!