I came to this thread because I am unhappy with my note servicer.
I am using Peak Corporate Network.
I like all that they offer which is
Standard Servicing $35 includes:
Customer Service
Payment Processing
Monthly Statements
Credit Reporting
Escrow Impounds
Investor Reporting
Arm Loan Adjustments
Late Notices
Maturity Letters
Default Servicing (Non Performing) $85 includes all the above as well as:
Loss Mitigation Repayment Plans
Loan Modifications
Short Sale Processing
Deed in Lieu
Collection Calls
Breach Letters
Foreclosure Prep & Referral
Bankruptcy Referral & Monitoring
Foreclosure Sale Bids
REO-Eviction Processing
Im not real excited about their pricing and I wonder if they're are other companies who do the same job for a lower price. However, the main reason I am unhappy with them is because the customer service is terrible. Its takes days to get a email returned (if it gets returned at all) I call and leave voicemails and dont get any returned calls, my borrowers have reported to me that they cannot ever get straight answers or solutions, It takes 30 to 45 days to receive my money. Its been over 6 weeks trying to get a expired insurance policy paid without any success. All the original people who I started out with have been moved to a different position or moved on to other opportunities.
Im giving them a very low score and can say I do not recommend them.