Issues with NREIG - anyone?

[Dave Rav]

I've been with NREIG for about 5 years now.  Over the past 12 months, I've noticed a considerable decline in service - most notably billing errors and other confusion with respect to my account.  They even accidentally canceled one of my policies, then sent a reinstatement letter.  I dont know if they had a change of leadership or something, but things have been a bit off.  Has anyone else noticed these problems with NREIG?

(On a positive note, i see they have a revamped owner's portal.  Hoping this is much more clean, informative and straightforward.