"Its none of your business" How would you handle this objetion?

[Account Closed]

So, I was cold calling and asked a "lady" if she was making mortgage payments on the house and she said "its none of your business" lol and I said "ok" and she laughed at me, so, my question is... how would you handle this objetion?

[Joe Cassandra]

Like Jerryll says, if you just meekly reply "ok"...you've already lost the negotiation, and you come across as an amateur. The one who controls the conversation usually wins the negotiation.

Proper response is to take back control of the frame (read Oren Kleff's books) --- maybe chuckle to ease the tension and respond "I'm not asking what's in your bank account, [NAME], just asking how much you owe on your mortgage. If you owe too much, it might be a waste of time for us to continue this conversation." 

If she still tries to push you around...

You have to just push her away "I get it, you're a private person. Unfortunately, buying and selling real estate is a big transaction, if you aren't willing to share how much you owe on your mortgage...I owe $100,000 on mine...then it makes me uncomfortable what else you're scared to tell me. I don't think it makes sense to continue chatting, do you?"

If she says "no", then drop it. 

If she says "well..." , you've taken back control. 

----

It's a lesson I'm still learning, and still fail at...because it's a lot of thinking on your feet until you'v edeveloped a good enough script. 

But sellers don't want a 'nice, polite, 'I'll do anything, please sell me your house" person", they want someone who "respects them, emphasizes, but is confident in themselves." People trust confidence, not politeness.