Property transfer upon passing

[Ann Baker]

Hi,

What happens in the case where a relative passes away and the mortgage is under her name, but the title of the property is under an LLC that she is not a member of? The relative had a living trust and will granting family control should anything happen to her.

We notified the mortgage company and they won't accept the trust documents as valid proof of ownership and are demanding that we get a probate document, a quitclaim or grant deed showing the title granting out. 

What are our options without having to go thru probate?