Little details that matter - MTR Hospitality

[Andrew Bosco]

Hey all, 

Wanted to share what I found that has made a difference in my MTR business. 

1. Communication: Keeping communication on the same and consistent trackable plain! 

2. Welcome baskets: I include a 50 dollar gift card to my favorite local places to eat. I also add Toilet paper, paper towel, snacks, water, etc. 

3. Tour guide book: every travel pro has mentioned this and #2. They feel like the experience is immediate with those items. 

4. Shower doors vs. curtains: I am pro shower door and so are the tenants in every case. It's expensive, but every tenant has loved that touch. 

5. High lighting: Recessed lighting helps and is cost effective. 

6. Door Locks: Makes check in and check out smooth!

7. Laundry services provided / cleaning crew provided: I have the unit cleaned once a month by a cleaning team OR I can opt to have the laundry taken care of once a month. This has been incredibly positive for me. 

These items cost time and a little money, but the referral's I have been given have paid me back 10X