Loan company is refusing to communicate and being difficult

[Stacey Graham]

I  have  a  friend who's dad  is  going through a  lot  of  problems with  trying to  talk  to  SPS  loan  company. They  have  tried a  lawyer calling and  they  refuse to  answer the  phone. What  is  the  best  advise  to  get  from  under  this  company to a local  credit union. It's $7,000 dollars but  they  are  talking about the  interest  rate  is  raising in  December but  refuse to  tell  to  what  rate... Would  it  be  wise  to  get  a  personal loan  and  file  through the  lawyer or  just  the  credit union. We  need  answers fast  thank  you.