Evernest - Williamsburg VA Issue

[David Chance]

Does anyone else have experience with Evernest, specifically the Williamsburg VA branch?

I'm having an issue with them and wonder if I'm not the only one.

Back story; I was using Evernest to manage a rental for me.  The person I was working with for several years decided to leave and go to a different company.  
Nothing against Evernest, but I decided to stay with the person that I've worked with and transfer the rental to the new property management company.

I was able to get Evernest to forward the lease to the new company... but I haven't been able to get them to forward the security deposit.  Furthermore, they haven't sent to me the proceeds from the last rent payment.

I've tried calling several times and sent multiple emails.  I have not been able to receive a response and never have been able to get a 'live' person by phone to escalate my issue.  Additionally, the last account statement that they sent to me showed nothing.

I've been extremely disappointed in their lack of responsiveness during the whole transfer process.  They appear to be keeping the security deposit, the last rent payment, and are not responding.

Is there anyone else out there experiencing the same issues with Evernest?