Question for property managers

[Arif K.]

I had my first experience with a property management company managing my SFR. One of the things I hated was that apart from the 10% commission, all repairs initiated by the tenants were automatically deducted from the rental income before I received a monthly owner draw. Ordinarily, I would be fine with this but I started noticing the repairs exceeded 20% of my rental income on average. When I dived a little deeper, I saw that every call made by the tenant resulted in a service tech visit and per-visit fees were deducted. On top of that, I saw three separate visits to repair closets in three separate rooms. When one closet has a problem, why not repair all three on the first visit? This is just one example.

To the property managers, do you offer the option to invoice every month instead of deducting it from the rental income directly? I would rather see my full rental income, minus commission, deposited each month and receive an invoice for work performed so I may review it. Also, do you seek permissions for each repair or only above a certain amount? Do you also send a service tech with each call or work with the tenants and consolidate visits for multiple issues?

[Paul De Luca]

Good question for @Mark Ainley