Tenant keeps complaining but wont do anything or let me do anything

[Mary Jay]

I have a tenant in Arizona, who moved in a month and a half ago.

they keep complaining that the master bedroom is too hot.

The whole house is ok but the master bedroom is hot.

I offered them a portable ac, they refused took it but did not install.

I offered to have a handyman come install it, they said they can do it themselves.

I offered the ac guy to come check on the AC and asked them to call the guy, because he likes to schedule with the tenant directly, but they have not called him

I asked if they waned me to schedule with the AC guy,- silence.

They complain but wont let me schedule for them.

I understand that the tenants are just complainers, but I want to cover myself legally.

So in case, if they decide to take me to court, I would not be liable.

What is the best way to deal with things like that?

Thank you!

[Chris Seveney]

@Mary Jay

If you have not done so already, make sure you are putting all your responses in writing. So email them if it’s a conversation or text that says “confirming our conversation you have rejected our inquiry and to having an HVAC technician review the master bedroom”. Every time this occurs, send them an email and put it in writing.

Two things, the first is a protect you down the line from them saying the home was not habitable and secondly, every time they ask, I would just keep referring back to my prior email and use that as a response