RentRedi = Crooked Practices

[Tiffany Youngren]

We subscribed to RentRedi because they are listed on BiggerPockets. We stuck with them for a painful year using their clunky system. Then we started slowly moving our tenants over to another software and canceled RentRedi last month. A couple of days ago, they took an automatic payment from one of our tenants! After we canceled. They forced me to subscribe so I could go “fix it.” So I had to pay the subscription fee. Our tenants rent did not get deposited into our account. Yet, RentRedi took that full rent out of OUR checking account. I feel like they stole over $2000 from us, and acted on our authority with our tenants after we canceled. Plus, since I had to resubscribe, all of our tenants started getting late notices. Personally, I don’t see how they can continue ongoing billing or anything after we cancel. I shouldn’t have to go in and individually delete every tenant and every account just because I want to cancel. When I cancel, I cancel. I’ll be checking today to see whether what they did was something for our attorney or for law enforcement, but I have never seen a company act so irresponsibly.