RentRedi = Crooked Practices

[Tiffany Youngren]

We subscribed to RentRedi because they are listed on BiggerPockets. We stuck with them for a painful year using their clunky system. Then we started slowly moving our tenants over to another software and canceled RentRedi last month. A couple of days ago, they took an automatic payment from one of our tenants! After we canceled. They forced me to subscribe so I could go “fix it.” So I had to pay the subscription fee. Our tenants rent did not get deposited into our account. Yet, RentRedi took that full rent out of OUR checking account. I feel like they stole over $2000 from us, and acted on our authority with our tenants after we canceled. Plus, since I had to resubscribe, all of our tenants started getting late notices. Personally, I don’t see how they can continue ongoing billing or anything after we cancel. I shouldn’t have to go in and individually delete every tenant and every account just because I want to cancel. When I cancel, I cancel. I’ll be checking today to see whether what they did was something for our attorney or for law enforcement, but I have never seen a company act so irresponsibly.

[Daniel Hehir]

Quote from @Tiffany Youngren:

We subscribed to RentRedi because they are listed on BiggerPockets. We stuck with them for a painful year using their clunky system. Then we started slowly moving our tenants over to another software and canceled RentRedi last month. A couple of days ago, they took an automatic payment from one of our tenants! After we canceled. They forced me to subscribe so I could go “fix it.” So I had to pay the subscription fee. Our tenants rent did not get deposited into our account. Yet, RentRedi took that full rent out of OUR checking account. I feel like they stole over $2000 from us, and acted on our authority with our tenants after we canceled. Plus, since I had to resubscribe, all of our tenants started getting late notices. Personally, I don’t see how they can continue ongoing billing or anything after we cancel. I shouldn’t have to go in and individually delete every tenant and every account just because I want to cancel. When I cancel, I cancel. I’ll be checking today to see whether what they did was something for our attorney or for law enforcement, but I have never seen a company act so irresponsibly.

Hi there Tiffany,

This is Danny from RentRedi.

First and foremost I would like to apologize for the headache and time this resolution has required from you. Please know that our developers are working to correct this issue and we greatly appreciate you bringing this to our attention so we can make this right. The tenant funds are returned and on their way back to the tenant, and the subscription funds are being returned to you.

Your action has helped us prevent this issue for other business owners. Please know we will continue to work on your case so we can ensure this does not take place again. If you have more questions or concerns, please reach out to our support team or to me directly (you have my contact info).

Thank you for your patience with us.