RentRedi Assistance and setup

[Eric Risdon]

I need some help. I have been trying to get my RentRedi account active for over the past month. My Property says "Reviewing Bank" and that it will take 1- 3 Buisness Days and it has been well over a week and it still says it. At this point I have tried to get assistance through the phone and chatbot. Each time I am told they need to check with someone, and then nobody ever follows up with me. I was given a rep to assist me with my initial set up and she helped me get through underwriting but, when I tried to contact her to finish or join into our meeting I heard nothing. I tried to set it up myself and it says that I can collect rent but when a tenant tried to pay early it says that I am not yet ready to process payments. 

I am posting this here because I am hoping someone that works at RentRedi might be on this forum and can help me get the assistance that I need so I can start using the product. This is my first investment property and I truly believe that RentRedi can suffice and fill my personal management needs. But it feels like I am running into wall after wall, and it keep advertising addons (which are fine and some I may take advantage of) but my account isnt even fully set up yet.

At this point, I am also open to other comparable products that offer me similar serves as a comparable price.

Thanks everyone

[Tyson Jones]

Hi @Eric Risdon,

I'm Tyson, the head of support at RentRedi. I just took a look at your account and it looks you have two duplicate payment accounts, one has been approved. We just need to update which payment account is linked to your properties to the approved account. Here are the steps to do that. 

You can also deleted the unapproved payment account as it appears to have the same account number as the approved one. 

Please feel free to contact our chat support as well. This should be a quick fix.