Possible tenant issue with STR property management

[James Mitchell]

New investor here. I just listed my property for the first time as a short term rental for travel nurses. The possible tenant came to check out the property and we agreed on the terms but I wanted him to fill out a quick application through my property management software (Avail). He seemed ok with at, but after I sent the link to him he said he refuses to use that software to secure housing. I'm wondering if anyone has ran into this? Especially with this being a short term rental. Any advice or insight would be appreciated!

Thanks,

James