Real Estate Call Center For Incoming Leads & Cold Calls

[Lucas Machado]

Hello BiggerPockets,

Does anyone have experience or recommendations for a Call Center services? 

I'd be interested for hearing from vendors that cruise these forums, as well as other investors.

Two things I'm looking for:

Manage Lead In-Take & Follow-Up Calls For Unmotivated Leads: Between online/direct-mail marketing, I open somewhere in the ranges of 100 to 200 leads per month into the CRM. The volume is daunting - I definitely can't handle the initial contact and script form. So, I need someone to take the call, follow the script, provide a description. Then, if it's a good lead, I can handle the follow-up. If it's a bad lead, I would need the call center or VA type to do the call back.

Next thing is general call backs on medium to poor leads. I subscribe to the "no lead left behind" philosophy, but also recognize that philosophy needs to be executed by cheap labor. I'd imagine this would take 3 to 4 hours a day contacting older or less motivated leads.

Cold Calling: Always more prospecting to do! I've been meaning to cold call as follow-up to direct-mail. The conundrum is though, direct-mail and cold call is about volume, and I don't have time to handle volume. Anyone have any solution for this?

Another issue that would be great to get insight on - my pipeline has thousands of leads and just grows every month. That pipeline is very valuable to me. What are others doing, when using a call center or VA type to protect the confidentiality of both the leads and systems? Just letting them into the CRM? Confidentiality contract? Printing out an excel sheet and asking for Evernote type updates?

Also - it would be great if the service had management of calls backs on nights, weekends.

It would be wonderful to combine the cold calling and lead follow-up into one service.

Budgeting wise, I'm definitely not looking to break the bank on cheap call labor that is essentially just reading a script. However, depending on the value of the service and available time, I would consider a decent work from home, no special degree required, salary equivalent (if I'm getting 9 to 5pm services).

Thank you all in advance!