Is Hubzu a pain or just me?

[Rod Desinord]

I had the winning bid on a property on Hubzu.com and right after winning i attempted and to this day 10 days later I still cant reach the listing agent. the document processors want me to SIGN SIGN SIGN but I haven't verified anything when it comes to the HOA and any liens that may be on the property. When I mention that to the Doc processor she tells me she will email her customer service department, which will take 2-3 days for a response. Not to mention it drives me crazy that on Saturday and Sundays the company "Altisource" is closed. Anyone else had experience dealing with Hubzu and Altisource.