In Lieu of Credit/Background Check

[Wendy S.]

Good day All

I have a pending application because Transunion via Apts.com cannot verify applicant's identity.

He has provided his bank statements, set up online payment as requested but I can't accept him because of the Credit/Background checks.

I called Transunion and they suggested he get a copy of his annual report so he can answer the questions correctly.

However, he is unable to get this done as I was told it brings up info for his son and not him so again he was unable to complete application.

Any suggestions on what you would do?