RentRedi Application Process

[Shawn Jacobsen]

We are currently switching our property management software to RentRedi. Has anyone used this?

What do you like/dislike?

One thing we are struggling with is when we get a potential renter wanting to fill out an application and we tell them they need to download the app first, to fill out the application, we end up never hearing from them again.

Has anyone ever had this issue and how have to over come this issue?

[Jonathan Scheeler]

I have been using RentRedi for 4 months now with our 9 unit apartment building.  I would NOT recommend it for the following reasons:

1. No adaptability for pre-screening questions - remember that book that random bearded dude wrote on about managing rental properties.  Remember that section on pre-screening and application processes/questions. Yea, RentRedi lacks the ability to even get the prior two landlords without having to use an external form.

2. Application process - see above comments

3. Notifications/Communications - If a tenant submits a maintenance request, there is no linked communication route to that request.  You can send a push notification, but it does not link to the maintenance request

4. Fees - they charge your tenant quite a bit if they do not use ACH

5. Fees - oh, and did they mention they charge YOU the fees to?  Yes, they do, even though they don't say so.  Just got my 1099 for last year and those fees (to which we never received) were included (even the $1 ACH fee they collect).  Want to appropriately write them off as expense?  Good luck getting a W9 from them. 

6. Lease - yep, you will need docusign or another software as well.  Their "lease" signing is not actual signing, it is just a confirmation email.  So, add that expense to your list as well

7. ACH and the WTF that goes with it. Your tenants can set up automatic drafts for their rent payments, but make sure they do not set them up for the due date, as they will not process.  Why?  Who the frank knows.  Ed (owner) finally stated that it is because payments are processed the night/morning AFTER the date in which the tenant picks.  HOWEVER, they do not tell anyone that, so your tenants and you will be thinking WTF happened to their automatic payments.  

So, if you are not concerned about tenant screening, tenant application, lease signing, tenant payments, or being overbilled to the IRS for funds you did not receive, then RentRedi is the software for you!  They even have Latchel, to which I have not used, nor will not, as I am more concerned about basic landlord responsibilities over fluffy useless third party crap-ola.