TenantCloud users: do your tenants have setup/user problems?

[Ryan Hayhurst]

I am a new investor that just purchased an 11 unit building and I think I have decided on using TenantCloud to manage the property. However, after reading a lot of the reviews on the iOS app store, it seems to get pretty mediocre review from tenants. Most of the positive reviews on the App Store and this site are from landlords that seem to really like the features and functionality. But on the App Store there seem to be a lot of bad reviews (as many 1 star reviews as 5 star) and they seem to be mostly from tenants that complain about the setup process, usability, reliability, etc.

My questions are for current users:

1. Do your tenants like the app and have a positive experience or is it difficult for them to signup and use?

2. What percentage of your tenants use the app to pay rent?

3. What percentage of your tenants use the app to submit maintenance requests?

4. Any other negatives you wish you knew before signing up?

Thanks in advance!