All Forum Posts by: Dave Spooner

Thanks for the vote of confidence @Tyler Carter! 

@Edward Toomey V, we're pretty focused on customer support. We know how hectic it is as a diy landlord so we try to match our availability. Feel free to give me a call if you want to chat: 513-572-1654

Like others have said treat this as any other tenant. You want to make sure you set clear boundaries and have a transparent lease. 

FB Marketplace is helpful but make sure you vet them carefully. 

 I agree with this. 

You will never find a so-called "stable" time. Find a good deal and buy!

It depends on how much you're willing to spend. I know someone who was in the same situation and ended up doing carpet because it was a cheaper alternative and didn't regret it.  

We'll automatically remove them after 4. If the tenant requests it and can provide an explanation as to why it happened so frequently and why they expect it to stop, we will reactivate it after that, though. Landlords can request that we remove that feature at any time. Again, we like to have an explanation for it but it's up to a landlord. 

And glad you've had a good experience! Let us know if we can help in any other way. 

Hey @Katie Williams just wanted to clarify a few things:

We will take away a tenants ability to pay via ACH after 4 failed ACH payments. We can take it away sooner if you request it, but two months in would be pretty aggressive typically. 

We hold the funds for 3 business days on the first ever transaction (meaning if you're paid on a Monday, you get the money after 3 days, therefore Friday). This is a pretty standard ACH hold period. Future payments are held for 1 business day (accelerated). If your tenant has a history of failed payments, we permanently move to 3 day holds to ensure the funds are available. Sounds like that's the case here. 

Price could be the issue...

@Zach C. let us know if we can help at all in your transition! We're active here so feel free to DM