What to look for into a messaging platform?

[Valentín Sanjuan]

Hi all! Let's suppose we had a platform for sending automatic SMS, scheduled calls, voicemails, or regular emails, so i wanted to ask you how you will be use this kind of platform. I.E: send payment reminders to tenants 1 day before due date, send contracts, work orders notifications, what else?
Also, what features would you love to have? Perhaps a tenant portal, to easily communicate with them? Messages, contracts templates?
I am a biased towards communication with tenants because i am a little bit new into this, but also would love to hear other perspectives as well.

Do you actually use a platform to handle this kind of communication? What would you consider the main pain points of using it?

Thanks !!