Home Depot Makes it Right After 8 Years

[Account Closed]

8 years ago I tried to use Home Depot to get a new front door installed on my primary residence. I paid them to have a contractor come out to measure the door and once they submitted the bid to Home Depot, I was suppose to get a call from them to come in and pick out my door and pay for the rest of the installation. I think I was out 30 bucks. They measured the door and I never received a call from Home Depot. I called them and got the run around, so basically I paid 30 bucks for absolutely nothing.

I am the type that expects great service when I pay for it. If I spend 200 dollars for dinner for two, then I expect the service to be perfect. When I go into a convenience store, I expect the guy behind the counter to check me out without yapping on his phone. And when I get bad service, I don't go there anymore.

I haven't shopped at Home Depot in over 8 years because of that one bad experience, but after deciding to become a rehab/flipper, I decided to email them to see if they would make things right and give them another chance.

I sent their home office an email detailing why I was unhappy and why they haven't received 1 cent from me in 8 years. I also mentioned my new business of flipping houses. I got a call from the store I had the issue with within 48 hours and they are going to give me a gift certificate for the amount I lost back then ($30) and $200 off my first purchase of materials for my rehab.

Glad to finally have options again for my hardware needs.

BTW, I still don't eat at Quiznos and haven't shopped in a Walmart in 5 years.

[Joshua D.]

Good for you, Simon! I'm glad they made good.