Ordered kitchen from Home Depot, now they won't install.

[Mindy Jensen]

My neighbor ordered a complete kitchen from Home Depot, plus installation.  She paid for the entire project at the end of August, and has been given the run around ever since.

The original contractor has either quit or been fired from Home Depot. Home Depot originally said they'd cover any additional cost to install with the new contractor, who has broken promise after promise to come by the house and give an install bid. 

Home Depot has also broken promise after promise to call and keep her updated. 

She FINALLY received the install bid this afternoon - three times the price of the original quote. And now, Home Depot won't cover the additional costs.

She has paid in full for this kitchen install that was supposed to start in early October and be complete right about now. Instead, Home Depot has her money and refuses to refund or return the cabinets  - stating they were a "custom order". Yes, they were a custom order, but she would not have placed the order if they had given her the 3X install price.

She's not sure where to turn next. Any advice?

[Michael Plante]

Originally posted by @Mindy Jensen:

My neighbor ordered a complete kitchen from Home Depot, plus installation.  She paid for the entire project at the end of August, and has been given the run around ever since.

The original contractor has either quit or been fired from Home Depot. Home Depot originally said they'd cover any additional cost to install with the new contractor, who has broken promise after promise to come by the house and give an install bid. 

Home Depot has also broken promise after promise to call and keep her updated. 

She FINALLY received the install bid this afternoon - three times the price of the original quote. And now, Home Depot won't cover the additional costs.

She has paid in full for this kitchen install that was supposed to start in early October and be complete right about now. Instead, Home Depot has her money and refuses to refund or return the cabinets  - stating they were a "custom order". Yes, they were a custom order, but she would not have placed the order if they had given her the 3X install price.

She's not sure where to turn next. Any advice?

1. Email to state Atty generals office MAKE SURE TO CC Home Depot local manager and any assistant managers email addys you can get as well as corporate 

2. Email blast to all local media. MAKE SURE TO CC Home Depot local manager and any assistant managers email addys you can get as well as corporate

3. FB posts on all local town FB pages.   MAKES SURE TO Send Home Depot local manager and any assistant managers email addys you can get as well as corporate a link to the posts

My bet is within a week HD will contact her 

The state Atty General one has worked wonders for us against some large corporations.