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Updated about 9 years ago on . Most recent reply

Account Closed
  • Investor
  • Buffalo, NY
15
Votes |
100
Posts

Is it just me or does anyone else have issues with window guys?

Account Closed
  • Investor
  • Buffalo, NY
Posted

Okay so I have to ask. Is it just me or are there others out there that have window installer issues? This is the second time and second installer I have used that has taken more than 4 weeks to get windows in and again another installer that can not give me a definitive time for install. This latest one said it would take 4 weeks to get the windows in and would have me set for install the second week of December. Well here we are in the second week and the secretary could not tell me if my windows were in when I called Tuesday. She also could not tell me when they would be there to install them. She said she would have to call me back once she talked to the manager and has yet to call me and would not return my call from today. Just seeing if there are others that have order problems and time line problems with other window people. 

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Manolo D.#3 Contractors Contributor
  • Contractor
  • Los Angeles, CA
1,248
Votes |
4,365
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Manolo D.#3 Contractors Contributor
  • Contractor
  • Los Angeles, CA
Replied

You don't havr an installer problem, you have a contract problem. When I order windows, I let them tell me what day they will come, give me a lead time, and give me an install date on their quote, I give back my contract with 1 week allowance from their install date and 100/day penalty if they don't perform. No problems after 500 installed windows.

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