Major water damage on out of town rental

[Sara Bolliger]

I was notified by my property manager that after my tenants moved out (February in Indianapolis), the utility company failed to put the utilities in my property manager's name and instead shut them off.   I don't know how long it was before someone noticed the ice around the front door but it was awhile.  Multiple pipes burst, upstairs and down, and I'm told that the whole house has been affected/damaged.  Manager tells me that utility company is taking full responsibility and will cover the extensive repair and loss of rent.  I live six states away.  Manager is telling me that they are getting bids for work and that it will all be taken care of in 4-6 weeks.  I've asked for pictures and a copy of the bid.  What else should I be doing/asking for to make sure that this has a happy ending?

[Account Closed]

Originally posted by @Sara Bolliger:

   I don't know how long it was before someone noticed the ice around the front door but it was awhile.   

 Why didn't the property manager notice the power outage when they were showing to prospective tenants?