What’s happening to this floor? Advice needed

[Bian Dahab]

Hi all, 

I got a new construction home with a beautiful hardwood floor. I moved in at the beginning of June and have been noticing these floor damages happening over time. I noticed one in July and now there are four spots like this.

Any idea what’s happening here and whom should I call to fix? Pest control or floor company? 

Terminix inspector stopped by and said he doesn’t see any sign of termites. There is a crawlspace under the floor and he said it would be hard for termites to enter from the ground. 

[Richard F.]

Aloha,

Hard to tell from a pic, BUT, the one on the left in particular, when you zoom in, you can clearly see three, maybe 4, holes such as a termite might make. It is entirely possible the flooring ALREADY had termites in it when installed. I have had this happen with cabinets in the past as well.

Big mistake having the Big T out...much better to get a mid-sized local operator. Between all the marketing crap, multiple early "renewal" notices, and generally poor followup service, we stopped using them several years ago.