Anybody use AirEnvy.com to manage their short term rentals?

[Brandon Turner]

Hey all,

I stumbled across AirEnvy.com tonight, and this service almost seems to good to be true. Just wondering if anyone has experience using them to manage their short term vacation rentals? I'd love to buy a house in Denver soon, and go back and forth between Washington And Colorado - and this seems like it would help a lot with the Denver house.

Anyone?  Here's their promo video: 

(And according to their website... they only charge 12% of the listing price. That seems super reasonable, no?) 

Another alternative is https://www.guesty.com/ - anyone use them either? 

[Maura Paler]

There are so many nuances with a vacation rental property...it doesn't seem practical to use a stranger as the host or reservation agent. 

Our vacation properties (and the many I manage for clients) all have unique nuances that if not attended to will ruin the guests experience and/or the property. Bad reviews can put an end to future bookings.

In my attempts to use third parties to lighten my work load, there have been lots of problems. Examples: don't adhere to max number guests, rent to inappropriate guests (handicapped person in a walk up was my most memorable!), forget to put out basic supplies, lose the key, forget to greet the guest or hire the housekeeper, neglect to collect payment, lose the lease, forget to remind guests to take out garbage or separate recycles, don't replace broken furniture, dishes, worn linens or even bulbs, neglect to notice and charge for damage, and none came close to getting the number of bookings I get on my own. 

My priority is to get top dollar, fully booked, great reviews all with minimal damage. Their priority was to get easy bookings, with little investment in all the rest.