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Updated over 3 years ago on . Most recent reply

User Stats

212
Posts
184
Votes
Dan Thomas
  • Rental Property Investor
  • Bow, NH
184
Votes |
212
Posts

Airbnb guest review response time

Dan Thomas
  • Rental Property Investor
  • Bow, NH
Posted

I am very new to the short term rental space and would like some suggestions. I recently had my second guest complete their stay which they seemed to really enjoy. When they mentioned how much they enjoyed it I asked them to write a review and they said they would. They haven't done it yet. Do I remind her to leave a review or just wait? I don't want to be a nousaince but I am very proud of my place and am very excited to start getting some positive reviews. Any input would be appreciated.

Most Popular Reply

User Stats

88
Posts
73
Votes
Melissa Bovee
  • Investor
  • CA: Lake Tahoe Berkeley, San Diego; Boise ID; Las Vegas NV
73
Votes |
88
Posts
Melissa Bovee
  • Investor
  • CA: Lake Tahoe Berkeley, San Diego; Boise ID; Las Vegas NV
Replied

For starting up your listing it is important to get those first several reviews.  I have found that I get the best reviews and the most timely reviews when I am quick to complete my review, then send them a note letting them know that: I appreciated them as guests; I just left them a 5 star review; and it would mean a lot if they could do the same for me as reviews are very important for my small business. People want to reciprocate if you let them know that you did this for them.  (Of course, do not do this if the guest trashed your place or was a major pain... If I can't leave 5 starts for them I typically wiat till the end of the review period and leave my honest, factual feedback for the benefit of other hosts)

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