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Updated almost 4 years ago on . Most recent reply
- Investor
- CA: Lake Tahoe Berkeley, San Diego; Boise ID; Las Vegas NV
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Guest falls in STR, how to respond?
This guest checked in 3 hours ago. This is what I have so far. First I want to make sure they are ok and get any medical attention if needed. Anyone have experience with this and what to say / do... or better what not to say?
Thanks for the help :/
Most Popular Reply
#1 Short-Term & Vacation Rental Discussions Contributor
- Investor
- Greer, SC
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#1 Short-Term & Vacation Rental Discussions Contributor
- Investor
- Greer, SC
I'd would reply.
" I am so glad that you are ok, I will get someone over to check that step right away"
Then see what they say don't volunteer anything until you can further access the situation.
Get someone over like a licensed and insured Contractor to check that step. Get a written report from them about what was wrong and how they fixed it. Get pictures. If nothing is wrong and the person is just a clutz get the Contractor to write that up.