Possible problem guest

[Justin Knighten]

We are fairly new hosts and thus far have gotten all 5 star reviews on AirBnB.  We're up for Superhost in a week or so when it's evaluated.  We've exceeded every mark, however, we only have 11 reviews.  We have a guest in the place now that's staying for the week.  Prior to arriving, he requested a very specific temperature on arrival and an early check-in.  We got the temp for him, but had a same day turn and couldn't offer the early check it.  Almost immediately after his arrival, we got this message "Is there tinting on any of the windows since apparently we are surrounded by neighbors ? Or are we totally exposed in the foozball room? Thank you"

This room is one 2 living rooms, it faces the back yard and the closest neighors are 200+ feet away, with trees in between.  There is a couch, but no bed, the bedrooms all have blinds.  Nowhere in the listing did we describe it as totally secluded etc...  We've sent him 2 messages asking if there's anything he needs and haven't gotten a reply.  If he leaves anything less than a 3 star, it costs us Superhost for the next 3 months (this is a seasonal rental with busy summers).  What would you do? 

[Paul Sandhu]

I've refunded people their money and told them to gtfo of the place. But I deal with ruffians as renters