Smoky Mountain Guests Snowed In

[Josh Madigan]

I have some guests that are supposed to be checking out today but are telling me they are snowed in/can’t get down the mountain. Fortunately my next guest isn’t checking in until tomorrow so I am able to give them some extra time/another night, but this is the second time this situation has happened this winter so I know it is only a matter of time until this occurs when I have new guests checking in on the same day. How do ya’ll handle these situations?