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Updated about 4 years ago on . Most recent reply

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Bryan S.
40
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90
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Allow guests with zero reviews?

Bryan S.
Posted

Hey Everyone - do you you typically allow guests to stay with zero reviews? I'm getting a bunch of requests to stay over the holidays but none seem to have reviews or prior stays. What are your thoughts?

Most Popular Reply

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Nancy Bachety
  • Rental Property Investor
  • Sag Harbor, NY
622
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1,009
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Nancy Bachety
  • Rental Property Investor
  • Sag Harbor, NY
Replied

How long have you been a member of Airbnb? If it’s been a few years, you might not realize that new folks are joining for the first time every day, always have been, and even more will as things open up again. 
As @Chris O. asked, make sure they have verified their ID, and consider not accepting instant bookings unless they have a review.

Lastly, before accepting them, ask them to confirm things like number of adults, kids, pets, anything you want so it’s captured in your airbnb communication log. And keep the communication open. 
I usually say something like “welcome to Airbnb” so they know that I know that they’re new and “need” more reinforcement of our policies. 
Good luck!

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