Airbnb Arbitration Process

[Kevin Boyd]

I have had multiple issues with Airbnb over the past 6 months costing me over $20k. The issues have been cancellations outside of my cancellation policy (and Airbnb's extenuating circumstances policy), and guests claiming issues that were issued refunds. We had 4 cancellations on bookings made after 6/1. Airbnb awarded the guests  full refunds because they falsely claimed that my settings were set for flexible cancellations. They have also given guests 50% refunds on their entire stay for very minor issue. They will not provide me with evidence of the issue.

All that to say, I am thinking of going through the Aribitration process with Airbnb. Has anyone done this? My biggest fear is them delisting me if I go after them. Any advice would be appreciated.