Guidance needed for automated reviews

[Leora Merrell]

I’m to the point where I need to set up automated reviews for guests who stay in our cabins. I’ve realized the last few weeks I’ve forgotten to leave a handful of reviews until a few days later. Anyway, for those who have automated reviews, do you just leave the same review every time? Do you switch it up? What if you have a terrible/crazy guest who you either don’t want to review at all or you wouldn’t rate 5 stars? I’ve only had one of those so far thankfully so I don’t know if I really need to plan for that much. Hopefully, anyway...

I appreciate any input or advice.

[Luke Carl]

You need a PMS to do this. IGMS Yourporter Smartbnb etc. 

@Leora Merrell excellent question! 

If the guest sucks I just turn OFF that guests auto review and don't leave them a review at all. It is VERY rare I'll leave a bad review. I figure they do not deserve the 15 seconds of my time. 

I use yourporter and it uses a "review pool" and cycles through a few different reviews. They are not allowed to use the same review every time which makes sense. 

IGMS you type in your own reviews and it cycles through them. 

Auto reviews do NOT currently work for VRBO.