So.... Is "Catfished" The Right Word?

[Luke Carl]

[Short Term Rental]

Scenario 1: Guest plants a DHH (dreaded human hair) in the refrigerator. Sends a pic of the hair. Wants money back. 

Scenario 2: Guest says "The hot tub is dirty" "Ok no problem we're on the way to clean it" "We won't use it at this point (5 days left) don't bother but we are disappointed." Wants money back. 

Did I paint a good enough picture? 

Is Catfished the right term for this? Or is there a word I'm not aware of? Or do I need to make up a word?