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Updated over 4 years ago on . Most recent reply
#2 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
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Can we get a refund due to COVID next week?
#2 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
Dear Sir. "Our governor Cuomo has forbid us to travel to TN next week due to COVID. Can we get a refund?"
Answer: "Not only no, but hell no. Number one, my homeowners are not going to be held financially liable for your governor's whims and decrees. Take the matter up with him. Number two, COVID has been a known threat now for many months. You knew the risks when you made the reservation. Number three, if you were concerned about the risks, you could have purchased trip cancellation insurance from any of about 6 insurers by doing a simple google search.
So no, we aren't giving you a refund."
- Collin Hays
- [email protected]
- 806-672-7102
Most Popular Reply
We are only giving refunds if there is an amenity that we offer (beach/pool) that is forced closed due to local ordinance. That being said, I took the risk on a few cancellations last week and ended up rebooking for 40% more... so there is something to be said for opening yourself up to a last minute booking in a place with a lot of travel going on.