Short-Term & Vacation Rental Discussions
Market News & Data
General Info
Real Estate Strategies

Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal


Real Estate Classifieds
Reviews & Feedback
Updated almost 5 years ago on . Most recent reply
AirBnB changing their COVID-19 policy?
I received an email from Airbnb just a few minutes ago. The change highlighted below. If I’m reading this correctly, they’re not longer issuing full refunds for travelers just because of covid-19. This would be a huge shift from their previous position and would be much more owner friendly. Thoughts?
Here’s what else you need to know:
Guests who booked before March 15 will still need to substantiate that they’re sick or unable to travel in order to cancel for a full refund under our extenuating circumstances policy.
Unless they’re sick, guests who booked after March 14 won’t be refunded under the extenuating circumstances policy if they cancel due to COVID-19.
Most Popular Reply

- Property Manager
- Gatlinburg, TN
- 3,242
- Votes |
- 2,311
- Posts
I think the COVID excuse has run its course. It's been a known risk for quite a while now. Anyone cancelling now due to COVID is busting your chops.
- Collin Hays
- [email protected]
- 806-672-7102
