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Updated over 5 years ago on . Most recent reply

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Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
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How do you politely ask your vacationers to leave?

Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
ModeratorPosted

I am traveling this week and next. I was working in a hotel room yesterday (wow, that sounds bad) and checkout was noon. I ended up leaving at 12:06, not a huge deal, but I can see people still in the room at 12:15, 12:45 or even 2:00. Not cool.

As a vacation renter, I try really hard to be on time with my departure, because that isn't a hotel, they don't have extra rooms, etc. 

We've got a stay coming up at an AirBnB, and just received this note:

Checking out: 10 AM - Our cleaners often come right at 10:00 am, so please be timely with your check-out. We appreciate it!

How do you convey your checkout time with your short term renters? Does it work, did you have issues prior to implementing this language?

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Chris Mason
  • Lender
  • California
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Chris Mason
  • Lender
  • California
ModeratorReplied

I know one guy who uses google wifi in all his units, in addition to digital keypads he can control remotely (each guest-set has their own code). Gives you a few additional tools in the tool belt to get imaginative. If I knew that wifi will cut off at 9:45 and that at 10 sharp the door locks will stop working, I for one would be pretty darned sure to have all my stuff out beforehand. 

Pretext for the locks no longer working could be that it switches over to the cleaner's access code. And of course your primary stated goal if questioned isn't to have them out, it's to ensure there is no possibility that they still have stuff in there when the cleaner shows up, you want to ensure nothing could possibly be stolen. You're doing this "primarily" to look out for your guests, you see.

  • Chris Mason
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