TurnKey VR asks guests to restock their Airbnb’s

[Lauren B.]

I’m staying at a Airbnb this weekend, managed by TurnKey vacation rentals. The house is fantastic - management left me somewhat surprised.

The listing said The home included a coffee maker. It’s actually a keureg. Which requires K-cups (coffee pods). But there were none here. So I called the number for the management Company , followed the automated phone tree and spoke with an overseas CS agent.

I asked if there were k-cups anywhere, or if we were to provide them. It stuck me as odd to need to buy a 20 or 50 pack for two mornings worth of coffee. He said he had no idea if the owner provided them or not, and didn’t know if there were more. I asked if he could find out and he said he couldn’t contact the owners about it because they only had the starter package and they couldn’t call about things that weren’t included in the starter package.

I asked if there was a coffee maker available that wasn’t a keureg , he said he didn’t know. He suggested I go out and buy one and I could leave it there or take it home with me.

After much ad-do, he agreed to call the homeowners to ask if K-cups were included but said, don’t expect to get a call back for a number of hours to a few days - depending on when the owners responded. We never got a call back.

Later we tried to use the grill, and the propane was empty. A text message request for a refill was responded to in poor broken English with a message back asking us to go out and buy it and they’d reimburse me for the cost. I told them I’d rather they bring me a tank.

I have to wonder, do Airbnb owners know that the person interfacing with their guests is overseas and has no idea about the details of their home? Do they know turnKey is trying to place the responsibility of restocking on guests? After reading reviews, it makes me terrified to ever buy more Short term rentals than I could personally manage myself.